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Deleting your account
You can delete your account at any time in the app: Account → Delete account. Your profile, addresses, orders, notifications and the sign-in account itself are permanently deleted.
If you have an order in progress, you’ll be asked to wait until it’s delivered or canceled.
If you can no longer sign in to the app, message us on WhatsApp or at [email protected] from (or mentioning) your registered phone number, and we’ll delete your account.
Frequently asked questions
How do I order?
Open a store inside the app, browse it as usual, tap our Add to cart button on any product, choose the size and colour, and place your order. Our team buys your items, checks them at our warehouse and delivers them anywhere in Iraq.
How do I pay?
Cash on delivery. Nothing is charged in the app — you pay the courier when your order arrives.
What are the fees?
Every fee is shown before you order: the items, service fee, shipping and delivery, in US dollars and Iraqi dinars.
When will my order arrive?
Each store’s estimated delivery time is shown in the app before you order, and you can track every step: bought, at our warehouse, on the way, delivered.
What if a price or size changes?
If an item’s price has changed or its size is no longer available when we buy it, we contact you first before going ahead.
Can I return an item?
Items can be returned within three days of delivery if they have a manufacturing defect or don’t match the photos, except personal items and clothing worn against the skin. See the Terms and Conditions for details.